Privacy Policy

Effective Date: 01 January 2025  |  Last Updated: March 2025

1. Introduction

Muvva Technologies ("Muvva Fibernet", "we", "us", or "our"), a proprietary firm based at Krushi Defence Colony, Near Ellenki College, Nehru Outer Ring Road, Patancheru, Hyderabad – 502319, Telangana, India, is committed to protecting the privacy and security of the personal information of its customers, website visitors and service users.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights with respect to your personal data when you use our website (muvva.in), mobile portals or any of our services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Full name, date of birth, Aadhaar/PAN for KYC verification as required under TRAI regulations.
• Contact Data: Mobile number, email address, residential or office address.
• Service Data: Internet usage data, bandwidth consumption, connection logs, IP address and MAC address of devices.
• Payment Data: Billing address, payment method details (we do not store full card numbers).
• Technical Data: Browser type, device type, pages visited on muvva.in, and cookies.
• Communication Data: Records of customer support calls, WhatsApp messages or emails sent to us.

3. How We Use Your Information

We use your personal data to:

• Provide, activate and manage your internet, IPTV and OTT subscription services.
• Process payments and send billing communications.
• Verify your identity as required under Department of Telecommunications (DoT) regulations.
• Respond to support requests, complaints and service inquiries.
• Send service-related notifications (outages, maintenance, plan renewals).
• Improve our website, services and customer experience.
• Comply with applicable legal and regulatory obligations.

4. Cookies

Our website (muvva.in) uses cookies to enhance your browsing experience. Cookies are small data files placed on your device. We use cookies to remember your preferences, analyse website traffic (via anonymised analytics) and improve our website. You may disable cookies in your browser settings, though some features of the site may not function properly without them.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Regulatory Authorities: As required by law, DoT, TRAI or any law enforcement authority.
• Payment Processors: Secure payment gateways to process transactions.
• Service Partners: OTT platform providers and IPTV operators for activating your subscriptions.
• IT Support: Authorised technical staff for service provisioning and network management.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, loss or misuse, including secure servers, SSL encryption, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as you are a customer and for a period thereafter as required by applicable law (including the Information Technology Act, 2000 and TRAI regulations). After this period, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal/regulatory requirements).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@muvva.in or call +91 9000 666 454.

9. Third-Party Links

Our website may contain links to third-party websites (OTT platforms, payment gateways). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date. We recommend reviewing this page periodically.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Muvva Technologies
Krushi Defence Colony, Near Ellenki College, Nehru Outer Ring Road,
Patancheru, Hyderabad – 502319, Telangana, India
📧 support@muvva.in  |  📞 +91 9000 666 454